Team Leader / Team Lead Trainee
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
Responsibility:
- Managing and organizing workflow
- Develop and train new hires
- Creating and managing team schedules
- Reporting to HR and senior management
- Evaluating performance and providing feedback
- Identifying and applying career advancement opportunities
- Helping to resolve employee issues and disputes
Skills and Requirements:
- Must have BPO Healthcare background specializing in Claims Submission & Benefits
- Account Management Background
- Efficient Problem-Solving Skills
- Excellent communication skills
- Computer literate, encoding, and word-processing
- Must be keen to details and notation
- Able to multitask and handle different levels of workload
- Willing to work during holidays, weekends, and whenever client demands
- Excellent team player and coachable
Location
Ormoc City, Region 8
Job Type
Regular
Salary
Undisclosed