Senior Operations Manager for Mortgage

Roles and responsibilities:

• Supervises and expedites the workflow throughout the mortgage unit by assigning the personnel necessary to meet schedule requirements. Monitors production levels and makes necessary adjustments to ensure a smooth workflow at a maximum output
• Makes recommendations to improve department operations. Implements new work procedures as approved
• Works with Loan processing  and closing  on the development and implementation of new loan programs. Review and discuss and updates policies and procedures as necessary.  Ensures policies and procedures are updated and adhered to
• Resolves problems, complaints and/or inquiries resulting from members, branch personnel, and lending personnel inquiries
• Reviews problem files with staff to provide direction. Conducts periodic team meetings to keep personnel up-to-date with information on mortgage compliance, products and services, and system changes. Advises other personnel (i.e., Loan processing, QC) of any policy or procedural changes affecting the area
• Coordinates the training of department personnel
• Assists in setting goals and objectives for the respective area. Implements plan within the area
• Assists with the preparation of the yearly budgets
• Audits functions within the unit to assure consistency and accuracy. Provides responses to SVP/CLO, auditors, examiners regarding audits
• Audits mortgage loan files, as required.  Coordinates completion of variance files for submission to Loan Closing for storage. Assures files are completed within acceptable timeframes
• Reviews supporting documentation to determine if standard underwriting guidelines are met, and adheres to policies and procedures.
• Develops and maintains procedure manual for areas of responsibility
• Exercises the usual authority of a Manager concerning staffing, performance appraisal, salary recommendations, promotions and terminations
• Provide inputs to ensure annual goals are established through the Performance Management Process
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, ECOA, Fair Lending and HMDA. Comply with all TFCU policies and procedures to ensure compliance with such regulations is maintained within mortgage lending operations

• 9+ yrs. in Mortgage origination processes
• Strong Processing and closing experience
• Hands on experience with processing, set up, closing and disbursing Mortgage loans
• Encompass and Lakewood application in dept knowledge
• An individual in this position is required to interact regularly with external vendors; therefore outstanding interpersonal skills are a must
• Ability to meet deadlines in an organized and timely fashion
• Initiative and flexibility
• Willingness to promote and stay up-to-date on organizational policies, procedures and federal and state legislation impacting the first mortgage industry
• Demonstrated ability to direct and coordinate the activities of others and to implement control and follow-up procedures
• Must have excellent interpersonal, motivational, analytical, and oral and written communication skills
• Capable of compiling, analyzing, preparing and presenting reports with financial/statistical data
• Must be proficient in the use of standard business applications in a Windows-based environment (i.e., MS Word, Excel, PowerPoint, and Outlook)
• Ability to manage a staff of 30 or more employees
• Effective planning, analytical and decision-making abilities
• Excellent analytical and organizational skills
• Working knowledge of personal computers with related business software packages