Quality Analyst

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

JOB DESCRIPTION/QUALIFICATION

Conduct Quality monitoring of programs

Conduct call calibrations, agent feedback & huddles

Participate in bi-weekly TQA review and readouts

Reports to the Quality Manager

Candidate must have a minimum of 1 year Telco experience

Open to internal and external applicants

Internal applicants must be regularized/with at least 6 months tenure in VSS

Must have excellent communication skills and strong analytical skills

 This is an onsite position and the QAs will be assigned in Tacloban

Interviews will be conducted by Allyn Selario/Vonn Bautista then final interview with Anton Bongco