Team Leader
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
Responsibilities:
- Managing the day-to-day activities of the team.
- Coaching for performance and behavior. Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets. Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Qualifications:
- Minimum of 2 years' experience as a Team Leader in the BPO Industry
- Excellent Communication and Leadership skills.
- Can Manage Retention and Attrition
- Can drive and meet account specific KPI's
- Preferably with Sales and Travel account experience
Location
Tacloban, VIII
Job Type
Regular
Salary
Undisclosed