Additional Trainer - Telco

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities: 

•  Manage Product Training delivery for Telco Programs
•  Support program ramp
•  Partner with program stakeholders
•  Manage LMS and create training modules
•  Collaborate with Quality Team in executing training interventions
•  He or she will be based in Tacloban site. Both will be reporting to the Training Managers

Skills and Requirements:

•  At least 1 year BPO Telco (Billing, Internet, Cable, Phone and Mobile Device) experience is a MUST.
•  Must be keen to details and documentation
•  Knowledge in the Telco Industry
•  Minimum 1 year Sales experience (OB/IB, cross selling/upselling)
•  Should be: Minimum 1 year Trainer experience
•  Experience in Virtual and/or Brick and Mortar
•  Training Facilitation and Classroom Management Skills
•  Excellent Oral and Written Communication Skills
•  Microsoft Suite proficient (Word, Excel and Power point)
•  Instructional Design Skills
•  Understanding of Adult Learning Principles