Healthcare Billing Specialist
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
Responsibilities:
- Confer with patients by telephone to answer inquiries regarding medical billing and payments.
- Assists patients in processing payments and updating account information to ensure that medical claims will be processed and settled flawlessly.
- Obtain details of complaints and disputes and ensure that this will be escalated to the accounts management for resolution.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Skills & Competencies:
- At least 6 months BPO healthcare billing experience is a must.
- Excellent communication skills.
- Excellent comprehension skills.
- Computer literate, encoding, and word-processing.
- Must be keen to details and notation.
- Knowledge in insurance plans.
- Must be able to read eligibility of benefits, denials.
Location
Ormoc City, Region 8
Job Type
Regular
Salary
Undisclosed