Trainers- Financial

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities:

•  Facilitates new hire class in multiple programs across all sites
•  Supports program ramp
•  Partners with program stakeholders in meeting the training requirements and initiatives
•  Manages LMS and create training modules
•  Collaborates with Quality Team in executing training interventions
•  Persistent and resilient in the face of challenges

Requirement and skills:

•  At least 1 year BPO Financial (Billing, Financial Claims, Fin Tech, and Banking) experience is a MUST
•  Must be keen to details and documentation
•  Knowledge in the Financial Industry
•  Should be: Minimum 1 year Trainer experience
•  Experience in Virtual and/or Brick and Mortar
•  Training Facilitation and Classroom Management Skills
•  Excellent Oral and Written Communication Skills
•  Have experience in running training interventions like refreshers
•  Microsoft Suite proficient (Word, Excel and Powerpoint)
•  Instructional Design Skills
•  Understanding of Adult Learning Principles