Financial Training Manager

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

The Costumer Service Representative is primarily responsible for daily communication with customers for inquiries or request or request pertaining to service status, reporting, or general support needs.

Responsibilities:

•  Coordinates seamless delivery of training requirements in a BPO Financial  space
•  Consults and collaborates with all levels of support to understand their training requirements
•  Communicate with internal and external teams throughout the project lifecycle on training items
•  Effectively manage the training logistics such as trainer deployment, technologies, and classroom assignment, etc
•  Evaluate organizational performance to ensure that training is meeting business needs and improving performance
•  Develop training materials and agendas that target tangible results
•  Implement effective and purposeful training methodologies - Socratic Method, Adult Learning & Gamification
•  Assess trainers' skills, performance and productivity to identify areas of improvement
•  Keep abreast of training trends, developments and best practices
•  Elevate training standards by showcasing capabilities upholding

Requirements:

•  Minimum of one (1) year Financial experience is a MUST
•  Experience in client engagement Minimum of two (2) years experience as a Training Manager or three (3) years experience as Training Supervisor
•  Manage minimum of 5 trainers, and run training interventions
•  Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed) and willingness to work onsite in Ormoc City are required for the position
•  Microsoft Suite proficient (Word, Excel, Powerpoint, and Email)
•  Instructional Design Skills Experience in formulating Training Needs Analysis (TNA) basis ADDIE principle
•  Understanding of Adult Learning Principles