Team Leader
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
The Costumer Service Representative is primarily responsible for daily communication with customers for inquiries or request or request pertaining to service status, reporting, or general support needs.
Responsibilities:
- Managing day-to-day activities of the team
- Coaching team members for performance and behavior improvement
- Motivating the team to achieve organizational goals
- Developing and implementing timelines to achieve targets
- Delegating tasks to individual team members
- Conducting training sessions to maximize the potential of team members
- Empowering team members with skills to improve their confidence, product knowledge, and communication abilities.
Skills and Requirements:
- Minimum of 1 year experience as a Team Leader in the BPO Industry
- Excellent Communication and Leadership skills.
- Can Manage Retention and Attrition
- Can drive and meet account specific KPI's
Location
Ormoc City, Region 8
Job Type
Regular
Salary
Undisclosed