Client Support Specialist
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
The Costumer Service Representative is primarily responsible for daily communication with customers for inquiries or request or request pertaining to service status, reporting, or general support needs.
Responsibilities:
- Provide exceptional customer support to clients
- Address client inquiries and technical issues via various channels
- Offer product guidance and training to clients
- Diagnose and resolve client issues
- Maintain accurate records of interactions and solutions
- Utilize PowerPoint skills for presentations
- Utilize Excel for data analysis and reporting
- Assist in client on-boarding and feedback gathering
- Collaborate with cross-functional teams
Requirements:
- Proven experience in client support or related roles
- Intermediate proficiency in PowerPoint and Excel
- Strong communication and problem-solving skills
- Highly organized and detail-oriented
- Ability to work independently and in a team
Location
Ormoc City, Region 8
Job Type
Regular
Salary
Undisclosed