Loan Closing Specialists

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

The Costumer Service Representative is primarily responsible for daily communication with customers for inquiries or request or request pertaining to service status, reporting, or general support needs.

Responsibilities:

• Validate Scheduling Notes in LOS and keep the title co notified about closing date/location/time
• Review Loan Officer comments in LOS for specific instructions
• Check if Rate lock and Loan Approval Date is valid
• Review if Initial CD is disclosed
• Check if Early Close date is on or before closing date
• Check if Borrower is current on his Mortgage Payments
• Validate Borrower/Co-borrower and NBS requirement
• Update Vesting information on Unsigned Deed and/or Clear to Close document
• Validate Property Address on all the supporting documents
• Review 1003 for Residence history, Occupancy Type, property Type to match LOS
• Validate Recession Date, Disbursement Date & First Payment Date base on Closing Date
• Set-up Escrow in LOS by validating Tax Certificate, VOM, Netronline
• Set-up Hazard Insurance based on Active Insurance Policy and the Servicing website
• Pull Payoff if escrows are disbursed after last Payoff pulled date and update on LOS
• Update Title Fees and Payee Names on LOS from Title Fee Sheet at CI stage and from Draft CD at Collaboration stage
• Update TRID - Refinance Payoff and Escrow Credit Transfer as per Latest Payoff
• Update TRID Contacts (Settlement Agent / Lender) in LOS
• Review and cure Tolerance as applicable
• Review and update Highest Lender Credit honored as per LE and CD
• Run FHA Refinance authorization – Only on FHA Loans
• Review loan amount per guidelines and for any correction request U/W for re-final approval
• Cash to Close to be setup based on loan product / sales notes
• Automated Compliance Review
• Print and Validate documents for accuracy
• Print and Post Closing Instruction into Title Co website
• Update & complete all prior to CI Tracking Conditions
• Responsible for moving the file into Closing Instructions
• Validate Title Draft CD for final CD collaboration
• Print and Validate final docs for accuracy
• Print and Post final package in Title Co website
• Update & complete all prior to Documents Out to Closing Tracking Conditions
• Responsible for moving the file into Documents Out to Closing milestone
• Any deficiencies in loan post docs out must be addressed and revised docs are sent to title co
• Communicate with title co about new docs and hold the responsibility until the loan gets closed with new docs