Team Leader

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities:

• Manage day-to-day team activities 
• Coach for performance and behavior
• Motivate team for organizational goals
• Develop and implement timelines
• Delegate tasks to team members
• Conduct training for maximum potential
• Empower with confidence, product knowledge, and communication skills

Qualifications:

• Minimum of 2 year experience as a Team Leader in the BPO Industry
• Excellent Communication and Leadership skills
• Can Manage Retention and Attrition
• Can drive and meet account specific KPI's
• Good client relations management
• Preferably with Sales and Travel account experience