Front End Collections Specialist

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities:

• Collect payments from customers with accounts overdue by 1-120 days
• Establish and manage payment arrangements with customers to facilitate debt repayment
• Assist customers with inquiries related to payment setup and various payment methods
• Explain the nature of charges and the reasons for contacting customers regarding overdue accounts

Requirements and Skills:

• At least 3-6 months experience in BPO CSR (mix of outbound and inbound)
• At least college level
• Preferably those who worked in financial campaigns (Collections)
• Excellent communication and interpersonal skills
• Proficiency in Excel and computer
• Able to multi-task