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Customer Service Associates

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities:
  • Engage with eligible households to explain the benefits of the Federal Communications Commission's Affordable Connectivity Program
  • Build and maintain relationships with program participants, providing personalized support and guidance throughout the application process
  • Collaborate with cross-functional teams to streamline program operations, ensuring seamless application submission and verification procedures
  • Manage and govern program accounts, adhering to program guidelines and ensuring accurate documentation
  • Work closely with eligible households to address any inquiries, concerns, or technical issues related to the program's offerings
  • Leverage your strong communication skills to convey program details clearly and professionally to participants
  • Stay updated on program updates, changes, and industry trends to provide accurate and up-to-date information to participants

Qualifications:

  • Bachelor's degree or equivalent work experience
  • Proven track record in Business Process Outsourcing with a focus on client communication, relationship management, and program implementation
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills to build rapport and connections with program participants
  • Detail-oriented with the ability to manage multiple program accounts concurrently
  • Passion for technology and staying informed about industry trends
  • Ability to work collaboratively in a fast-paced environment and adapt to evolving program requirements
  • Engage with eligible households to explain the benefits of the Federal Communications Commission's Affordable Connectivity Program
  • Build and maintain relationships with program participants, providing personalized support and guidance throughout the application process
  • Collaborate with cross-functional teams to streamline program operations, ensuring seamless application submission and verification procedures
  • Manage and govern program accounts, adhering to program guidelines and ensuring accurate documentation
  • Work closely with eligible households to address any inquiries, concerns, or technical issues related to the program's offerings
  • Leverage your strong communication skills to convey program details clearly and professionally to participants
  • Stay updated on program updates, changes, and industry trends to provide accurate and up-to-date information to participants


Location
Ormoc City, Region 8
Job Type
Regular
Salary
Undisclosed