Reservation Agent

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities:

• Provides accurate information in an effective, timely and courteous manner via telephone, chat and email
• Demonstrates a professional and positive attitude in all customer and co-worker interactions
• Identifies, analyzes, and owns customer’s needs to ensure high customer satisfaction, growth and retention of business
• Provides an accurate and timely response to all inquiries, callbacks and voicemails
• Maintain up to date working knowledge of all facilities in order to provide customers with a personal detailed call experience concerning the location they are inquiring about
• Demonstrate the ability to promote Pet Paradise products to all customers accurately to increase the value of their experience when their pet stays
• Demonstrate appropriate soft skills to navigate calls efficiently: call control, empathy, accuracy, urgency, outstanding customer service tone, etc
• Meets or exceeds established performance metrics which include, but are not limited to, reporting to work as scheduled, call quality, handle time, first response resolution, etc

Skill and Requirements:

• Has at least 6 months BPO experience, preferably with a Hotel Reservation background.
• Preferably has pets or has an empathetic attitude towards pets.
• A friendly, conversational, and engaging phone presence.
• Experience and ability to handle multiple phone lines.