Customer Service

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. 

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities:

• Customer Support: Handle incoming calls, resolving customer queries and issues related to our home automation products.
• Technical Troubleshooting: Provide basic technical support and guide customers through setup and troubleshooting steps.
• Sales Assistance: Aid customers in understanding our product offerings, identifying their needs, and suggesting suitable products or upgrades.
• User Onboarding: Assist new customers in understanding how to get the most out of their HomeFi system.
• Feedback Collection: Record customer feedback and share it with the product development team.

Skills and Requirements:

• Prior experience in customer service, sales, or related fields.
• Proficiency in CRM platforms including Gorgias, Recharge a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and ability to handle difficult situations.
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
• Customer-centric mindset with a strong focus on delivering exceptional customer experiences.
• High degree of adaptability and flexibility