Quality Analyst

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.  

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities:

• Conduct Quality monitoring/audits of programs
• Provide Quality insights and send regular reports of completed audits
• Facilitate call calibrations, agent feedback & huddles
• Participate in bi-weekly TQA review and readouts

Skills and Requirements:

• Must have a minimum of 1 year experience supporting a Financial account
• Open to internal applicants with financial background of at least 1 year
• Internal applicants must be regularized/with at least 6 months tenure in VSS
• No outstanding performance issues
• Must have excellent communication skills and strong analytical skills
• Will report to the Quality Manager
• Successful QA hire will be assigned to Instant