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Commercial Collections Specialist

The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.  

Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.

Responsibilities:

  • Contact commercial clients with overdue accounts and work towards prompt resolution.
  • Develop and implement effective collection strategies to minimize bad debt and optimize cash flow.
  • Review and analyze accounts to identify delinquency reasons and negotiate repayment terms.
  • Maintain a professional and courteous approach when communicating with clients.
  • Address client inquiries regarding invoices, payments, and account details.
  • Collaborate with the Sales and Customer Service teams to resolve client disputes and discrepancies.
  • Maintain accurate records of all collection activities and client interactions.
  • Prepare regular reports on collection status and provide insights to management.
  • Monitor and update client accounts with payment information and notes.
  • Ensure compliance with company policies and relevant regulations in the collection process.
  • Stay informed about changes in collection laws and industry best practices.

Qualifications:

  • High school diploma or equivalent (Bachelor's degree in a related field is a plus).
  • Proven experience in commercial collections, preferably in a service-oriented industry.
  • Strong negotiation and communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in using collection software and Microsoft Office applications.
  • Knowledge of relevant laws and regulations governing collections.
  • Detail-oriented and organized with the ability to prioritize tasks effectively.
Location
Ormoc City, Region 8
Job Type
Regular
Salary
Undisclosed