Client Support Trainer
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
Responsibilities:
- Training: Develop and deliver comprehensive training programs for the fulfillment team, ensuring they are well-versed in company services, processes, and procedures
- Quality Assurance: Monitor and evaluate the performance of fulfillment team members to maintain the highest standards of service quality
- Process Improvement: Collaborate with management to identify areas for process improvement and develop strategies to enhance efficiency and effectiveness
- Documentation: Create and update training materials, manuals, and resources to ensure the team has access to the most current information
- Feedback: Provide constructive feedback to team members to support their professional development and growth
- Compliance: Ensure that all team members adhere to company policies, regulations, and industry standards
Qualifications:
- At least college level or senior high school graduate
- Proven experience in training and development, preferably in a financial services or related industry
- Strong understanding of company services and industry-specific knowledge
- Excellent communication and interpersonal skills
- Detail-oriented with a focus on quality assurance
- Ability to adapt to changing processes and procedures
- Strong leadership and coaching abilities
Location
Ormoc City, Region 8
Job Type
Regular
Salary
Undisclosed