Contact Center Solutions Specialist
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
Responsibilities:
- The focus of the role is to manage, maintain, and support Bright Pattern, ViciDialer and other contact center solution. Also manage, maintain, and support softphones.
- Coordinate with Bright Pattern, APN, Developers, and technical team for upcoming and recent projects.
- Coordinate with Operations Manager, Account Manager, Training and Quality for client project.
- Able to introduce to clients what is the latest trends we can offer for our Bright Pattern and Vici contact center solution to their current needs.
Skills and Requirements:
- Candidate must possess at least a Bachelor's/College Degree in information Technology/Computer/Electronic and Communication Engineering
- Required Skill: Hands-on experience in setup and configuring softphones like Zoiper and 3CX. Also experience in setup and configuring contact center solutions such as Bright Pattern and VICIDial.
- At least 2 years of direct experience with Telephony and Dialer setup, configuration, and support
- Experience in setup on-premise and cloud PBX or any related telephony system
- Preferably Supervisor/Officer - for the team lead position.
- For both team lead and assistant positions - Employees specializing in IT/Computer Software or Equivalent.
Location
Tacloban, VIII
Job Type
Regular
Salary
Undisclosed