Patient Appointment Scheduler
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
Responsibilities:
- Primarily be focused on completing scheduling requests received internally and from external parties (phone calls, emails, text messages).
- Responsible for scheduling appointments, rescheduling appointments, and canceling appointments for clients
- The majority of their work would be inbound call and email, but they may have a minor outbound call/email component to the role as well
- Create and update information in electronic health records
- Properly escalate items needing attention.
- Ensure work is performed in compliance with company policies including HIPAA and other regulatory, legal, and safety requirements.
Skills and Requirements:
- BPO experience is preferred but not required
- Good phone handling skills
- Excellent comprehension and communication skills
- Ability to multi task
Location
Ormoc City, Region 8
Job Type
Regular
Salary
Undisclosed