Sr. Transitions Manager
The leading BPO solutions provider in Leyte, Philippines, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK.
Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business.
Responsibilities:
- Overseeing the planning, implementation and tracking of projects.
- Collaborates with internal and external partners to identify needs and performs project scoping; translates high level business requirements into functional specifications; coordinates project initiatives across multiple stakeholders and functional teams; and compiles timeline estimates and project documentation.
- The position is also responsible for planning, reviewing and managing development of policies, procedures and strategies.
- The role requires analysis and understanding of LOB or program’s strengths and weaknesses; focuses on identifying opportunities for improving processes and functions; and ensures compliance with relevant rules and regulations Essential Duties & Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives: Project Management
- Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordingly.
- Establishes clear ownership for project tasks, ensures that team members have the tools needed, and provide timely feedback.
- Coordinates and facilitates delivery of project objectives.
- Organizes and facilitates project planning, daily stand up meetings, reviews, implementation planning and other agile project related meetings.
- Tracks progress and reviews project tasks to make certain deadlines are met appropriately.
- Assesses project issues and identify solutions to meet productivity, quality and other business goals
- Policy and Process Management
- Continuous Improvement
- Client Relationship Management
Skills and Requirements:
- Skilled in Excel and Sheets
- Basic knowledge of SQL
- Strong communication skills
- Team player with a goal-driven mindset
- Detail-oriented
- Good time management and ability to meet deadlines
- Analytical with the ability to create data-driven reports
- Familiarity with Power BI
Location
Ormoc City, Region 8
Job Type
Regular
Salary
PHP - PHP 90000